Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://johnnymicul.nico-wiki.com/2174068/omnichannel_cloud_contact_center_solutions_and_the_evolution_of_customer_experience